Privacy policy

Le Pavillon SAS, a company with a capital of 222,000 euros, with its head office at TAIN L’HERMITAGE (Drôme), 18 Avenue Docteur Paul Durand, identified with SIREN number 422 311 704 and registered with the Trade and Companies Register of Romans-sur-Isere.

This Privacy Policy sets out the commitments of Le Pavillon SAS regarding the protection of your personal data in your capacity as customers or Internet users and users of the services. It informs you of the methods of collection and use of personal data concerning you, and of the rights which you benefit in this regard.

The SAS Pavilion complies with the “Computing and Liberties” law n ° 78 of January 6, 1978 as amended, the law for “Digital Confidence and Economy” n ° 2004 – 575 of June 21, 2004 as well as Regulation 2016/679 of 27 April 2016 (hereinafter the “Applicable Regulations”). The SAS Pavilion ensures the proper application of the applicable Regulations and respect for the rights you have in accordance with said law. The Privacy Policy of Le Pavillon applies in addition to the General Conditions of Use and the General Conditions of Sale of the sites when they exist.


We collect declarative data as well as behavioral data (hereinafter taken together “your Personal Data”).
The data is collected in order to allow you to benefit from our products and / or services, to receive personalized information, to manage your reservations, to offer you suitable commercial offers, and if necessary to make you benefit from offers from our partners. Certain data also allow our services to administer and improve our marketing activities and services to our customers.

When collecting your personal data, you are informed of the compulsory or optional nature of the information requested, as well as of the consequences of non-communication of a data. In all cases, you are informed of the processing carried out, the rights from which you benefit, and the means of exercising them.

When we collect, process and store your data with your consent, you will be able to withdraw your consent at any time. However, you cannot question the lawfulness of the processing carried out before the withdrawal.

Declarative data: Le Pavillon SAS collects the information that you voluntarily provide to us in order to benefit from the service of your choice. Data is thus collected when you register for one of our services, when you place an order or during any other marketing event.

These data are generally your identity and your contact data (e.g. postal and / or electronic address, telephone number) and can also be associated with various data (information related to the household, family, interests, etc. ).

You may be offered to receive commercial offers from the Company Le Pavillon SAS and / or its partners. The Pavillon SAS will then seek your consent in accordance with the applicable regulations.

These data are generally your identity and your contact data (e.g. postal and / or electronic address, telephone number) and can also be associated with various data (information related to the household, family, interests, etc. ).

You may be offered to receive commercial offers from the Company Le Pavillon SAS and / or its partners. The Pavillon SAS will then seek your consent in accordance with the applicable regulations.

All this data is stored in our customer database, in order to be able to communicate with you and offer offers tailored to your needs.

Behavioral data: The behavioral data collected allow, during each of your visits, to carry out global statistical studies on the audience of our services, to identify you if necessary, to adapt the content of a service or a offer advertising to your behavioral data and, more generally, to study your behavior while browsing our sites in order to offer you a better browsing experience and use of the services offered by Le Pavillon SAS.

You may also be asked to respond to online surveys offered by Le Pavillon SAS because you are a customer and user of our products and / or services. These surveys and the data collected are anonymous. We will only store certain declarative behavioral data associated with your profile with your express consent.

Navigation data: The Company The Pavilion is also likely to keep the interaction events between you and the services of the Company (page loadings, button clicks, click-through rate on newsletters, banners, etc.) in order for you to propose offers adapted to your wishes, and in general to improve our services according to the expectations of our customers.

Cookies: a cookie is a small text file, saved on your computer’s hard drive at the request of the server managing the website visited. It contains information on the navigation carried out on the pages of this site and makes it easier to use the site later on your next visit. The information collected by a cookie can only be read by the sender of it. You can oppose the installation of cookies, but in this case you may have degraded access to the services offered.

We therefore advise you to leave them active to take full advantage of our services and your browsing on our sites.
Data not collected directly from you: In certain cases, Personal Data concerning you may have been collected from third parties. Le Pavillon SAS may therefore need to collect Personal Data from these partners. These sources are not public. If necessary, we will not fail to communicate to you all of the information on the processing as well as any useful information regarding the exercise of your rights of opposition, erasure, limitation, access, rectification and portability.


2.1. Declarative data

They may be used by Le Pavillon SAS (1 and 2) or / and by its partners (3) or / and by its service providers (4).

(1) The declarative data are necessary to allow you in particular to create and manage your personal accounts, to register and manage your reservations and subscriptions, or to access and use the services offered by, to participate in marketing animation operations (contests, product tests, etc.) and other promotional activities.
If you are a customer of a company from the M. CHAPOUTIER Group, this same company may send you offers of products similar to those you have already ordered.

(2) If you have checked the “Yes” box, your declarative data may also be used by Le Pavillon SAS to inform you of the latest in its commercial offers.
The data concerning your centers of interest or the composition of your household can allow the Company Le Pavillon SAS to make you proposals adapted to your needs or centers of interest.

(3) If you checked the “Yes” box for the “Partners” option, you may also receive communications and / or commercial offers relating to products and / or services provided by our contractual partners. They will then have your declarative data.

4) Your declarative data may also be transmitted to providers commissioned by Le Pavillon SAS to ensure the effectiveness of the services you have ordered, for example to ensure deliveries.

2.2. Behavioral data

During your visits to the site, cookies may be placed on your computer.
The Pavillon SAS respects the recommendation of the CNIL dated December 5, 2013 regarding cookies:
During your first visit to a site, a banner informs you of the installation of cookies, your ability to oppose it and the procedure to follow to do so;

Cookies that allow you to navigate on our sites and to be identified on your next visit are not affected, or cookies that allow the statistics of visits to our sites to be produced or even to store your shopping cart.

2.3. Links to third-party sites and connection to social networks: FACEBOOK, INSTAGRAM
Our website and applications may contain links to websites belonging to our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these sites have their own personal data protection policies and that we are not responsible for those policies. We invite you to read the terms of these policies before sending any personal data to these websites.

We can also offer you the possibility to connect through your social networks. If you decide to do so, we draw your attention to the fact that you provide us with your profile information according to the configuration of the social networks you use. We invite you to go to the social media concerned and to consult its personal data protection policy in order to understand how your data is shared and used in this context.

Social networks and user-generated content
Some of our websites and applications allow users to upload their own content. We remind you that any content transmitted to one of the social networks that we use may be accessible to the public. Therefore, we invite you to exercise caution when communicating certain personal data such as financial data or an address. We do not accept any responsibility for any measures taken by third parties in the event that you post personal data on one of our sites or applications, and we recommend that you do not communicate this information.


The Personal Data collected is intended for the company LE PAVILLON SAS and for the services and employees who have to know it in order to achieve the intended purpose.
Your Personal Data is only communicated to third parties in the following cases:
– when you have given your prior consent to the sharing and / or disclosure of your Personal Data; Le Pavillon SAS does not transmit your Personal Data to third-party advertisers for targeted marketing purposes unless you have given your prior consent.
– when Le Pavillon SAS must share your Personal Data with its business partners, and service providers, in order to achieve the intended purpose.
Le Pavillon SAS in particular provides your Personal Data to third-party companies to provide services on its behalf, including the processing of payments and refunds, the processing of mailing campaigns, the hosting of services, the processing of certain marketing aspects of services or activities offered on our sites.
– in application of a law, regulation or by virtue of a decision of a competent regulatory or judicial authority or, if necessary, for the purpose of preserving its rights and interests, Le Pavillon SAS may communicate your data.
It should be noted, however, that advertisers may obtain your Personal Data from other public sources. The Pavillon SAS cannot in the same way see its responsibility engaged in this respect.
On the other hand, Le Pavillon SAS may use and share with third parties certain non-personal technical or aggregated data relating to your browsing on the Company’s sites. The collection, processing and disclosure of such anonymized data cannot be subject to the restrictions set out herein.


The retention period of your Personal Data varies depending on the purpose of the collection.
Legal obligations may require the Company to keep them for a minimum period. In the other cases, the data concerning you will be kept within the limit of achieving the intended purpose.
Beyond this, the data will be kept for commercial prospecting purposes for a period of three (3) years from the last active event on your part.

When the processing is based on your consent, the data is kept until you withdraw your consent or request the deletion of your data.
The data collected automatically, such as navigation or connection data (e.g. cookies), as well as raw frequentation data associating an identifier, will not be kept beyond thirteen months from the installation of the cookie in the terminal. of the user.

Data relating to bank cards is deleted as soon as the transaction has been completed (subscription to a subscription, act-based purchase of an article, etc.). They are however kept, in accordance with article L.133.24 of the monetary and financial code in the eventuality of dispute of transaction, in intermediate archives, for a duration of fifteen (15) months.
Personal data is stored and kept for the entire period during which the User keeps his Account on Digital Media, is subscribed to Company Newsletters, for the duration and processing of the competition.

We may retain certain personal data in order to fulfill our legal or regulatory obligations, and in order to allow us to exercise our rights (e.g., file a lawsuit in any court) or for statistical or historical purposes.
We may also store certain personal data in order to maintain a deletion list if you have asked not to be contacted.


5.1. Le Pavillon SAS implements all technical and organizational means to guarantee the security of your personal data, and to prevent any risk of loss, deterioration or improper use thereof.
Likewise, we limit access to personal data to only employees whose functions require the consultation of this data.
When we do not need or no longer need to use your personal data, we anonymize it so that it does not identify you or we delete it from our systems and files.
5.2. Login credentials allow you to identify yourself and log into your account on some of our sites. These Login credentials, created by you, are personal and confidential.
You agree to keep your Login credentials secret and you refrain from disclosing them in any form whatsoever to third parties.
Unless proven otherwise, any transaction made from your account will be deemed to have been made by you.
We invite you to log out explicitly at the end of each session.
In the event of loss, theft or accidental disclosure of your Login credentials, you must inform the company without delay, by clicking on the dedicated link accessible “forgotten password”; You will then be prompted to create a new password.
Any loss, theft, misappropriation or unauthorized use of the Login Identifiers and their consequences are the responsibility of the user.

The opening of a new session by Login credentials already in use will automatically close the 1st session opened.


The SAS Pavilion does not transfer your Personal Data to subcontractors located outside the European Union.
We will implement the necessary means to ensure respect for your privacy and your Personal Data, in particular by the signature by each subcontractor of standard contractual clauses validated by the European Commission.


A Cookie allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content comprising Cookies from the same issuer. Cookies do not keep any trace of personal information about a user and identifiable data will never be saved.
The website uses cookies for various reasons.

In particular, they allow society to understand how users navigate our sites, and to obtain data from which we can improve the browsing experience in the future, to send you personalized offers, to identify you when you access your customer account, keep items in your shopping cart after disconnection, but also indirectly finance the free services that we offer and that are provided to you by our different sites.

In accordance with the regulations in force regarding the protection of privacy on the Internet, in particular the Ordinance of August 24, 2011, Le Pavillon SAS has, unless there is a legal exception, the obligation to seek your consent beforehand, which is valid for 13 months at most.
Internet browser settings are usually set by default to accept cookies, but you can easily change this by changing your browser settings.

Many cookies are used to improve the usability and functioning of websites / applications, therefore disabling cookies may prevent you from using certain parts of the sites.
If you want to restrict or block all cookies that are placed by our websites / applications (which may prevent you from using certain parts of the site), or by other websites / applications, you can do so by visiting in your browser settings.

To find out more about cookies and their impact on your browsing experience, you can consult the CNIL website or our Cookie Information page.


In accordance with applicable regulations, you have the following rights:
– The right to be informed: You have the right to obtain clear, transparent, understandable and easily accessible information on how we use your personal data and on your rights. This is the reason why we provide you with the information in this Policy.
– The right of access: You have the right to access the personal data we have about you (subject to certain restrictions). Obviously unfounded and excessive requests, in particular because of their repetitive nature, may not receive a response.
– The right of rectification: You have the right to demand that your personal data be rectified and / or supplemented if it is inaccurate or outdated or / and incomplete.
– The right to erasure / right to be forgotten: In certain cases, you have the right to obtain the erasure or deletion of your personal data. This is not an absolute right, as we may be forced to keep your personal data for legal or legitimate reasons.
– The right to oppose commercial prospecting, including profiling
You can unsubscribe or object to the processing of your data at any time, unless this is based on legitimate and compelling reasons, or by clicking on the “unsubscribe” link in any email or communication that we send to you. send either by contacting us at the contact details below.
– The right to withdraw the consent given, at any time: You can withdraw your consent to the processing of your data when it is based on consent. However, the withdrawal of this consent does not affect the lawfulness of the processing carried out before its withdrawal.
– The right to data portability: You have the right, within the limits of the technical procedures used by Le Pavillon SAS, to request to receive your personal data, in a structured format, commonly used and machine-readable, and to that ‘they are transmitted to another controller for processing carried out using automated processes for which you have given your consent.
– The right to limit processing: You have the right to request the limitation of the processing that we carry out on data concerning you. This right means that the processing of data concerning you which we carry out is limited, so that we can keep this data, but do not use or process it. This right applies in special circumstances provided for by the General Data Protection Regulation, namely:
– the accuracy of the personal data is disputed by the data subject (that is to say you), for a period allowing the controller to verify the accuracy of the personal data;
– the processing is unlawful and the data subject (that is to say you) opposes their erasure and demands instead the limitation of their use;
– the controller (i.e. Le Pavillon SAS) no longer needs the personal data for the purposes of the processing but these are still necessary for the data subject for the recording, exercise or defense of legal rights;
– the data subject (i.e. you) objected to the processing based on the legitimate interests pursued by the controller during the verification relating to whether the legitimate grounds pursued by the controller prevail over those of the data subject.

9 – Exercise of rights

If you have an account, we invite you to modify your personal data via this space.
For all requests, you can send an e-mail or a letter to the address indicated during the collection or to the address below, enclosing a photocopy of an identity document bearing your signature:

Corresponding to data protection
18 avenue du Docteur Paul Durand

The SAS Pavilion will have a period of 1 (one) month to respond following receipt of your request. If necessary, this period may be extended by two months, taking into account the complexity and the number of requests.

In the event that Le Pavillon SAS is informed of your death, this information will be indicated on our files so that no further prospecting is sent. Your data will then be purged. You can also communicate your instructions by contacting us at the above address.

10. Complaint

You also have the right to enter and file a complaint with the data protection authority (CNIL) to contest the practices of Société Le Pavillon SAS in terms of protection of personal data and respect for private life.